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CUSTOMER UPDATE

With the worldwide closure of many schools, we want to make you aware of everything First News Education is doing to ensure a smooth transition into remote-learning, where needed. If your school already subscribes to First News Education, you can find useful information below about your subscription, as well as information on how you, your colleagues and your pupils can still remotely access and make the most out of your subscription.

FIRST NEWS PRINTED EDITIONS

  • If you take the print edition of the newspaper, your delivery will not be affected at this time, however we will let you know if we receive any updates from Royal Mail and our courier services regarding this. Please note, delivery services across the country are experiencing delays so it’s possible your newspaper could arrive later than usual.
  • As we know you may not be able to best utilise your print newspaper each week, we will be emailing you a PDF copy of the newspaper every Friday which you can share with pupils and parents. We suggest that during school closures, you add the weekly PDF to your online classroom, or email it to parents and other teachers within your school. The best way to share it, (and avoid downloading a large file size), is to use the link we provide you with. See an example here
  • The PDF edition of First News will be sent to the email addresses we have on your account, including the main contact, billing contact and admin/office contact. If you would like to check or update your account details, please contact the Subscriptions Team using the details at the bottom of this page. We can send to a maximum of three email addresses (unless your school subscribes to the iHub or Activity Sheets, as these are designed for unlimited teachers to be registered on).
  • If you have stopped receiving your weekly email, please check your junk folders and ask your IT technicians to whitelist @firstnews.co.uk and firstnewseducation.msgfocus.com
  • As we know schools are using the newspaper in different ways, we are providing the below options to ensure you can continue to make the most out of your First News subscription during this time:
  1. Opt to have your printed newspaper/s sent to one alternative address:
    We can temporarily change your delivery address for all of your printed copies, for example, a home address. Many of our subscribing schools are continuing to receive their newspapers to school or an alternative address, and distributing them among pupils. You will need to contact us when you would like the delivery address changed back.
  2. Pause the delivery of your printed newspapers:
    We know that not everyone will want to receive their printed copies during this time, so you are welcome to pause the delivery of these. In their place, we will continue to email you a PDF edition of the newspaper every week. We have removed all normal restrictions on the PDF edition to allow you to share it more freely to unlimited teachers, parents and pupils at your school via email and your online classroom. The best way to read it, (and avoid downloading a large file size), is to use the link we provide you with. See an example here. As there are no limitations on how widely you can distribute the PDF, the weekly edition gives your school even greater value. Please be aware that if you decide to pause the delivery of newspapers, your subscription will continue and renew as normal, and you will not receive additional copies. If your subscription includes the Digital Newspaper, Activity Sheets, or iHub, these will also continue as normal.
  • If the delivery of your newspaper has been unsuccessful, we will automatically pause delivery and continue to send you the PDF edition. Please note, during this time the PDF edition of the newspaper replaces your print subscription. We will contact you after one unsuccessful attempt to let you know the above options.

FIRST NEWS DIGITAL EDITION

  • If you subscribe to the Digital Newspaper, access will be available as normal, however to supplement this we will be sending the PDF edition of First News to you every Friday afternoon
  • The PDF edition of First News will be sent to the email addresses we have on your account, including the main contact, billing contact and admin/office contact. If you would like to check or update your account details, please contact the Subscriptions Team using the details at the bottom of this page. We can send to a maximum of three email addresses (unless your school subscribes to the iHub or Activity Sheets, as these are designed for unlimited teachers to be registered on).
  • We suggest that during school closures, you add the weekly PDF to your online classroom, or email it to parents and other teachers within your school. The best way to share it, (and avoid downloading a large file size), is to use the link we provide you with. See an example here.
  • For advice on accessing the Digital Newspaper, please see our Digital Help Guide.

ACTIVITY SHEETS

  • Your weekly Activity Sheets will be continuing without interruption. You can login as normal and you will continue to receive your normal weekly email.

Registering for the first time:

  1. Visit schools.firstnews.co.uk/register
  2. Enter your school’s First News Education ID and click ‘Confirm’. If you do not know what your First New Education ID is, please contact us
  3. Enter your details in the form and click ‘Complete’

Accessing Activity Sheets weekly:

  1. To log in, visit schools.firstnews.co.uk/login
  2. Enter your email address and password, tick the security box and click ‘Login’
  3. If you have any problems logging in, you can reset your password here
  • For advice on how to get started, view our Activity Sheets help guide here.
  • On your weekly email, from 27 March we are providing Activity Sheets both with and without teacher answers included, to allow you to share the PDFs with pupils and parents. Please note, this is only available when accessing Activity Sheets via the weekly email, not when logging in via our website.
  • To make Activity Sheets available for home-working, please add the PDFs to your online classroom, or forward them to parents via email. To avoid downloading large file sizes, please either forward the entire email, or use the links we provide you with.
  • Don’t forget that an unlimited number of staff at your school can register for Activity Sheets. Each needs to register here using your school’s First News Education ID. When each teacher registers, they should use their own school email address.

THE iHUB

  • Weekly activities will continue to be published on the iHub as normal during term time. You can continue to log in here. To support pupils learning at home in these unprecedented times we will upload additional puzzles and polls during the Easter holiday.
  • Remember, if you are on automatic planning your pupils will receive new activities every Monday.
  • To remind you, there are two ways of using the iHub:1. No marking: turn off the comprehension typed answers and debates in Class Settings, then all the activities your students complete will be automatically marked by the iHub.
    2. With online marking: leave the typed answer on, and in your iHub Marking Centre you can feedback to students online when they are working from home.
  • Use the iHub messages to send motivating messages to your pupils
  • For support on using the iHub remotely, please get in touch via live chat on the iHub, or via [email protected]
  • If you need a refresher on how to get the most out of the iHub, please request complimentary webinar training
  • If you would like to add more pupils onto the iHub during your school closure, please contact us via live chat or email and we will increase your pupil allowance to an unlimited amount for the rest of the academic year.
  • You can view our iHub help guide for steps on how to set up your school and get the most out of the iHub during and after school closures. 

CUSTOMER SUPPORT

Should you need to get in touch about your subscription, our Customer Services team are available as usual from Monday to Friday between 9am and 5pm (excluding bank holidays). Lines may be busy during the next few weeks, and we would suggest emailing [email protected] where possible. If you query is urgent, please call (+44) 01371 851 898.

Find out more about pricing or our news and literacy tools.

NEWSPAPER
AND ACTIVITY SHEETS

We’ll email you the latest available PDF edition of First News, which you can share with your colleagues and students. Alongside this, you will also receive a full pack of the week’s Activity Sheets, including comprehensions, vocabulary puzzles, debates and quizzes in three differentiated levels for Lower KS2, Upper KS2 and KS3. Find out more about First News Digital Newspaper and Activity Sheets.

iHUB:
INTERACTIVE PLATFORM

Our online news and literacy tool, the iHub, delivers pre-prepared reading activities for Key Stages 2 and 3, giving students access to engaging work that they can complete at home every week. With the support of the iHub, teachers can rest assured that students will receive new work each week, automatically tailored at the level suited to them. Find out more about the iHub.
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DIGITAL NEWSPAPER

AND ACTIVITY SHEETS

We’ll email you the latest available PDF edition of First News newspaper, which you can share with your colleagues and students. Alongside this, you will also receive a full pack of the week’s Activity Sheets, including comprehensions, vocabulary puzzles, debates and quizzes in three differentiated levels for Lower KS2, Upper KS2 and KS3.

Find out more about First News Digital Newspaper and Activity Sheets.

ONLINE

iHUB

Our online news and literacy tool, the iHub, delivers pre-prepared reading activities for Key Stages 2 and 3, giving students access to engaging work that they can complete at home every week. With the support of the iHub, teachers can rest assured that students will receive new work each week, automatically tailored at the level suited to them.

Find out more about the iHub.

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